Contact
For questions, feedback, or trouble reports regarding GuideMate Tokyo, please follow the steps below.
Check the FAQ first
Many questions about registration, matching, tips, and safety can be answered on the FAQ page.
If the FAQ doesn't resolve your issue
Please contact us at the email address below. We'll review your message and respond as soon as possible.
Contact email
support@guidemate.tokyo
We typically respond within 2–5 business days. Inquiries sent on weekends or holidays may receive a response the following business week.
Before contacting us
- For actions that can be completed within the Service such as reporting and blocking, please use the in-app features first.
- Account deletion can be done at Settings → "Delete Account".
- For questions about the Terms of Service, please see the Terms of Service. For questions about handling of personal information, please see the Privacy Policy.
- For urgent troubles (violence, threats, etc.), please contact the police or relevant authorities first.